VOIP (Voice Over Internet Protocol) is technology that enables both voice communication and multimedia to operate over the Internet rather than relying on traditional phone lines. It provides businesses and organizations with real-time communications tools such as calling, faxing, voice-messaging, chat, and text messaging. All of this is conducted over your existing internet connection rather than via the old phone lines known as the Public Switched Telephone Network (PSTN).
The world of business communications is becoming smaller and faster paced. In order to keep up with competition and stay ahead of the curve, it’s important to be able to unify your communications systems. VOIP solutions enable you to have access to business phone lines, voicemail, and other important tools at the office or at home, anytime and anywhere.
A good VOIP service will enable business owners to expand their ability to conduct transactions with clients, provide better customer service, and will smoothly integrate mobile phone lines, fax, email, and even video conferencing. This gives businesses much more control compared to traditional phone lines.
VOIP phone systems also take advantage of current mobile technology and allows your business to increase flexibility and not be restrained to the office.
With the right VOIP system businesses can easily add phone lines, control access and monitoring, and reduce costs.